Hotel Front Desk Agent
Full Time • Novi
Benefits:
- Employee discounts
- Paid time off
Job Summary:
The Front Desk Agent is the first point of contact for guests and plays a key role in creating a welcoming and positive experience. This position is responsible for managing guest check-ins and check-outs, handling reservations, providing information about the hotel and local area, and ensuring guest satisfaction throughout their stay.
The Front Desk Agent is the first point of contact for guests and plays a key role in creating a welcoming and positive experience. This position is responsible for managing guest check-ins and check-outs, handling reservations, providing information about the hotel and local area, and ensuring guest satisfaction throughout their stay.
Key Responsibilities:
- Greet guests warmly and provide a friendly, professional first impression
- Check guests in and out efficiently, following hotel procedures
- Handle reservations, cancellations, and modifications accurately
- Answer phone calls and respond to guest inquiries promptly
- Provide information about hotel amenities, services, and local attractions
- Address guest concerns or complaints and escalate when necessary
- Process payments, verify billing information, and maintain accurate records
- Coordinate with housekeeping and maintenance to ensure room readiness
- Maintain a clean, organized, and presentable front desk area
- Follow all safety, security, and privacy policies
Qualifications:
- High school diploma or equivalent required; previous hospitality experience required
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to multitask and work in a fast-paced environment
- Basic computer skills; experience with hotel management systems is a plus
- Flexible schedule, including evenings, weekends, and holidays
Physical Requirements:
- Ability to stand for extended periods
- Occasionally lift or move items up to 25 lbs
Work Environment:
- Fast-paced hotel lobby setting with frequent guest interaction
Compensation: $14.00 - $18.00 per hour
Step into relaxation at our trendy hotel in Novi
Part of the Novi shopping and entertainment district, Four Points by Sheraton Detroit Novi presents rooms with thoughtful amenities while featuring two restaurants and flexible event space. We are near major corporations as well as the Suburban Collection Showplace, Twelve Oaks Mall and Fountain Walk.
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